About shipping your order
All orders are free shipping.
We ship all items via Registered Air Mail with tracking number if there is no extra option in the list products page , such as EUB, Hong Kong post , Deutsche Post , Netherlands Post , Singapore Post, you can leave us a message if you have any requirement about the shipping method .
Some expensive audio products will be shipped by DHL /Fedex, and we will state this in the product description. All items will be normally shipped out immediately (usually within 24 hours) after payment during business days. ( For some countries, due to the customs clearance issue, if you don’t want to ship out via DHL, please leave the message on the order. )
Our Business days are from Monday to Saturday 10:00 – 19:00 (HKT), while shipment cut off at 18:00. All payment makes after 18:00, the order will be shipped out the next business day. All payment makes on Saturday and Sunday, will be shipped out on Monday.
We will provide tracking information to your email address, so you can check on the parcel’s delivery status.
Customer can choose to ship your order by courier company (DHL/UPS/EMS) as a faster shipment option and additional charge apply. Please contact us via email for details and order placement at service@xtenik.com.