Cowin e7 troubleshooting
FAQ
How do you charge Cowin e7 headphones?
The E7 Headphones are charged by plugging the micro USB into the bottom of the left Ear-cup, then plugging the other end into any USB port, Laptop, Wall Transformer. You can tell the Headphones are Charged by the little Orange light under the Left Ear Cup. It will turn off when the Headphones are fully charged.
How do I connect my Cowin e7 to my Mac?
Connect a Bluetooth device with your Mac
Make sure the device is turned on and discoverable (see the device’s manual for details).
On your Mac, choose Apple menu > System Preferences, then click Bluetooth. Open Bluetooth preferences for me.
Select the device in the list, then click Connect.
How long does it take to charge Cowin e7 headphones?
It will, however, operate in both wired and Bluetooth modes while charging. The battery takes about three hours to fully charge from empty and lasts a claimed 30 hours.
What is Cowin?
The Active Noise Cancelling around-ear headphones from COWIN give you crisp, powerful sound and quiet that helps you enjoy your music better. The goal that provide Customers with better sound quality, is our constant pursuit. High-quality Built-in Microphone and NFC Technology.
How do I connect my Cowin headphones to my computer?
Turn on your computer and open Settings and click on Devices. Click on Bluetooth & other devices and turn on the Bluetooth toggle switch. Navigate to Add Bluetooth or other device button to connect your headphones. Choose your Cowin headphonesfrom the list of devices.
Why is my cowin e7 headphones not powering on?
First let’s look at the obvious. Did the red light come on while it is charging and did you charge it for a long enough time? Next did you move the switch on the lower part of one of the ear cups to BT and connect. Also, you can plug in the cord into your device and the headset as this does not require a charge. Outside of that contact Crowin customer assistance for help.
Bought e7 model in june 2018. left headphone dislodged from base and there is no bluetooth. cowin-what is warrantee policy?
Should be 18 months as per the information on the Cowin website. If you call the customer service number, they are very very responsive and will assist you. I purchased mine in June 2018, called in November 2018, and received an upgraded replacement.
Do the cowin e7 pro 2018 both wireless and wired options? i want to plug into my stereo and rock hard, help?
Yes, you can get excellent quality (wireless) bluetooth audio AND by connecting the provided aux cable to an audio source you also get the same sound quality when bluetooth is not available.
You, of course need to have your headphones charged to get your headphones fully functioning providing its excellent noise cancelling capability in both wireless and wired audio mode. For charging, a micro USB cable is provided to charge off your laptop, plug or any other USB power source. The headphones come with a small but long life lithium battery.
Frankly I feel these headphones are the best buy in the current marketplace. They are even a better buy when I compared them to my renowned but grossly overpriced Bose noise cancelling headphones! I am certainly enjoying my Cowin E7 Pro (2018) Headphones!!
What is the db reduction rating for this cowin e7 pro?
5
When watching tv with my cowin e7 headphones it continues to cut out. i’m only sitting six feet from the tv. what can i do to make it stop?
Turn off the tv, unplug the tv from electricity and try to turn it on with no electricity for at least 5 times, now re plug the tv and try the head set. If you still have the same problem, return the head set…. good luck.
Does the Cowin E7 Pro work well with listening to audio books as well as videos?
Yes, as I also use shi feature as well, onc eyou have selected an audio book, then select, download, then select, book and audio, now to actually play what you have downloaded, select the menu bitton top lfet rcorner in your audio book librivox app, then select from drop down menu downloads.
Do the cowin e7 headphones come with a carrying case?
They come in a presentation box and have a leather type bag to keep them in.
Does the cowin e7 pro utilize bluetooth 5.0?
I’m pretty sure it does however. I bought these for my 10 year old. These were the most expensive ones I had ever bought him. And they were the shortest lasting. They fell apart however In fairness my son is pretty rough on his headphones. But I bought him a $50 $30 and these and the ones 450 have done the best
Will cowin e7 pro work with iphone 6s?
Yes
Are Cowin E7 compatable with Alexa?
No.
August 19, 2019 @ 10:05 pm
I’m having something really weird. I was using my headphones earlier. Came back and tried listen. Nothing. No blue light. Ok I thought probably needs a charge. Plug into charge, no red light? Troubleshoot? Broken?
August 20, 2019 @ 9:24 pm
I think it should be broken.
July 31, 2020 @ 8:55 am
I’ve had my Cowin E7 headphones for about 7 months or so. Suddenly my left speaker does not work when I have the TV on. When I turn it on I hear both of the speakers work cuz it gives you that musical sound When I turn it on or off.’ but watching anything on this TV I can only hear out of the right ear speaker. That’s the speaker with the switch you can turn it on and off. What can I do?
August 1, 2020 @ 5:22 pm
The best ways is to contact with the seller.
December 13, 2019 @ 12:58 am
Happened to me, too. Definitely broken–won’t take a charge.
January 1, 2020 @ 6:20 am
exact same issue, have to completely reconnect to anything you want to listen to, which takes me 30 minutes. Don’t know why these $100 headphones have the user friendliness of a crazed gorilla on heroin…
January 9, 2020 @ 10:49 am
Please try to contact with the seller.
March 1, 2020 @ 4:22 pm
I have the same problem. I got a pair of the Cowin E7 Headphones for Christmas and they are BROKEN. They WILL NOT CHARGE. They worked fine for awhile and then they just stopped charging anymore.
May 17, 2020 @ 10:25 am
Same problem, the headphones are about 5 months old and will no longer turn on or charge (they still work wired and the anc still shows a light so it’s only with the bluetooth). Looking at other posts, this seems to be a frequent issue.
September 11, 2020 @ 11:32 am
I have the SE7. I was using with my guitar amp with a 3.5mm audio cord plugged into the headset. Worked fine till I turned my head to far one day and felt a slight tug on the headset. The left earpiece stopped working. I disassembled the earpiece to find the connection for the 3.5mm Jack had broken free from the board. I should be able to resolve the Jack to the board but the problem I see is in the design. There is absolutely no structural reinforcement to hold the Jack in place other than the solder. The act of plugging in a cord will eventually break it again. Very poor design or they just figured everyone would use them wireless and didn’t invest much effort in the wired applications. Also checked the charging port design and it is no better. They both will detach from the board if not treated with extreme care.
December 16, 2019 @ 5:26 am
I had same problem as above, my headphone were working than they weren’t. Red light does not turn on when I put in to charge- what can I do? I bought them July 2019. They are only 5 months old
December 17, 2019 @ 10:47 am
The best way is to contact with the seller.
December 29, 2019 @ 6:29 am
Cannot get bluetooth to connect on e7 any suggestions?
January 15, 2020 @ 5:26 am
Help. I can’t get any sound through my headphones.??????????????
January 24, 2020 @ 4:16 am
Most wireless headphones will allow you to plug the headphones into a computer and use them without powering them on, but these only seem to work if they have a charge – is this the case? The booklet claims the power is used for engaging the sound canceling feature. Clearly, if you plan on using them without being plugged in, they WOULD need a charge, but I’m talking about being plugged in, which is how I plan on using them primarily. It’s a shame these don’t seem to work this way, unless there’s something I’m missing.
August 24, 2020 @ 1:07 pm
Don’t get the E7 pros then! Cable or no cable they have to be charged. Absolutely drives me nuts. “Please charging” It makes me feel ant to go with a different brand. I used my headphones ALL the time. I’ve gotten Cowin brand several times the. Went with the pros. I can’t stand not being able to use my cable as power.
February 22, 2023 @ 2:02 pm
I’ve been wondering for a quite a long time why I couldnt use my headphones while they were plugged in to the computer, thinking that it was me being dumb, but turns out it was designed that way
January 28, 2020 @ 8:46 pm
I received my Cowin 7 headset in August. The red light goes on for ten seconds once I plug the unit into a power source. How do I return these for a new set.
April 9, 2020 @ 5:52 pm
The best solution is to contact the seller
April 12, 2020 @ 12:02 pm
After about two months of beautiful sound my Crown headphones now do not work at all. Absolutely no bluetooth now. No recharging LED like before. even after several hours. Trying to listen directly to the computer is unsuccessful. Every control checked according to instructions with no success. There has been no physical damage to the headset. Just picked it up off the desk-no charge, no sound.
For the cost of these headsets, I would expect much more successful performance.
Please do not tell me to return to dealer, because I bought them over the internet; the box and wrappings were definitely new.
I know the headsets are defective, and I respectably expect a replacement.
February 7, 2020 @ 10:07 am
i had the same issue with no blue light but it DOES end up charging. then the light cuts off. i think its full?– but no bluetooth.
April 3, 2020 @ 8:15 pm
I’m having the same problem too. I may return the headset after reading these comments
April 15, 2020 @ 3:35 am
The seller is amazon and these are broken. Amazon won’t return these garbage headphones. Please send me a new pair.
April 15, 2020 @ 2:53 pm
Well, we don’t sell Cowin e7 product. Please contact Amazon directly.
April 20, 2020 @ 10:31 pm
The headphones have been connecting to my computer just fine for the past 2 months. In the sound configuration, it lets me toggle between stereo and hands free mode. All of a sudden, the stereo portion is missing in the config and I can only listen in hands free mode, no longer stereo mode
Thoughts?
May 12, 2020 @ 6:19 am
My cowin e7 headphone cannot charge when I plugged the micro USB into the bottom of the left Ear-cup. The orange light is not up and the headphone is not charging either.
July 11, 2020 @ 9:03 am
Same problem all the others described. Headphones worked find for 3 months. But now they will not charge.
July 17, 2020 @ 2:30 am
My Cowin E7 headphones will not show up as a bluetooth device on my Windows 10 computer. They power on, I hear the tone, but they no longer appear as a bluetooth device so I can connect to them. Help?
August 31, 2020 @ 9:31 am
My headphones would connect this morning but then I left them in my room for a while and they now won’t connect to my phone. I have tried turning them on and off and it makes the connect noise but it won’t play any audio from my phone. What should I do?
December 22, 2020 @ 7:07 am
Each day U walk the dirt trails in our complex. Today is the first day I tried the Cowin E7 walking these trails.
I also have a boise headphones and they cut out but not like these new Cowin E7 headphones. I want to add that my phonne is in my pocket when I walk.
If u cant correct the issue I will send they back and request a refund.
December 28, 2020 @ 12:24 am
I can’t get my headphones to pair with my tv, I have a firestick and cowin e7 wireless headphones
February 7, 2021 @ 2:18 pm
My cowin e7 headphone no longer charge after about 3 months there is no red light and I cant turn them on
February 15, 2021 @ 3:34 pm
I connect my headphones to my mac and only one side works, but when I connect it to my phone it works fine. This is all through bluetooth, and problems keep occurring every time i charge the headphones.
February 22, 2021 @ 1:56 am
My head phones are 2 seconds behind tv sound ?
February 22, 2021 @ 1:58 am
My head phones are about 1-2 seconds behind tv sound ?
May 2, 2021 @ 12:54 am
i got these headphones for my birthday a mere two weeks ago, and they’re already having issues. i try to turn them on to Bluetooth mode and the blue LED does not turn on, nor does it connect. I charged them fully and they still did not work. I used the wire to try to connect them to my computer using a headphone jack and there’s no sound.
May 4, 2021 @ 1:54 pm
The buttons on the side don’t seem to work properly. I’ve found that restarting my computer fixes the issue, but for all of 5 minutes before it the buttons stop working again.
June 1, 2021 @ 5:03 am
my headphones will not play my music while i charge my phone. i know this isn’t normal because my other wireless headphones play while i charge my phone.
June 4, 2021 @ 4:53 am
I bought my headset a week ago and bought it for the use of listening to music on a laptop with a wire. I had a friend that had bought an E7 and it was able to play music while on the off option, but when I tried it on my E7, nothing was playing. The only time I was able to hear music through the cable was when I was on NC mode. The NC mode takes up battery and I am one to use headphones for a long time Other than that, it doesn’t play any sound. Can someone help?
July 9, 2021 @ 12:25 pm
I have my headphones working fine, but its making this weird small two different tone beep like tone1 I’ll call x and tone2 is y. it comes on like every 30 sec or maybe minute … xyxyx or so and then it stops. Is it like trying to tell me to charge them or something?
July 17, 2021 @ 11:22 am
I can’t get my headphones to pair with my Samsung S10 phone
May 7, 2022 @ 2:49 am
I have cowin e7. They pick up a lot of static. I have unplugged, replugged and tried rverything I know. Can’t
eliminate static. I also have a set of Bose…no static any time. What to do???