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41 Comments

  1. Brian
    August 19, 2019 @ 10:05 pm

    I’m having something really weird. I was using my headphones earlier. Came back and tried listen. Nothing. No blue light. Ok I thought probably needs a charge. Plug into charge, no red light? Troubleshoot? Broken?

    Reply

    • xtenik
      August 20, 2019 @ 9:24 pm

      I think it should be broken.

      Reply

      • Stephanie Arango
        July 31, 2020 @ 8:55 am

        I’ve had my Cowin E7 headphones for about 7 months or so. Suddenly my left speaker does not work when I have the TV on. When I turn it on I hear both of the speakers work cuz it gives you that musical sound When I turn it on or off.’ but watching anything on this TV I can only hear out of the right ear speaker. That’s the speaker with the switch you can turn it on and off. What can I do?

        Reply

        • xtenik
          August 1, 2020 @ 5:22 pm

          The best ways is to contact with the seller.

          Reply

    • Dave
      December 13, 2019 @ 12:58 am

      Happened to me, too. Definitely broken–won’t take a charge.

      Reply

    • ObsidianBolt
      January 1, 2020 @ 6:20 am

      exact same issue, have to completely reconnect to anything you want to listen to, which takes me 30 minutes. Don’t know why these $100 headphones have the user friendliness of a crazed gorilla on heroin…

      Reply

      • xtenik
        January 9, 2020 @ 10:49 am

        Please try to contact with the seller.

        Reply

    • JWhitten
      March 1, 2020 @ 4:22 pm

      I have the same problem. I got a pair of the Cowin E7 Headphones for Christmas and they are BROKEN. They WILL NOT CHARGE. They worked fine for awhile and then they just stopped charging anymore.

      Reply

    • John
      May 17, 2020 @ 10:25 am

      Same problem, the headphones are about 5 months old and will no longer turn on or charge (they still work wired and the anc still shows a light so it’s only with the bluetooth). Looking at other posts, this seems to be a frequent issue.

      Reply

    • Kevin McCarley
      September 11, 2020 @ 11:32 am

      I have the SE7. I was using with my guitar amp with a 3.5mm audio cord plugged into the headset. Worked fine till I turned my head to far one day and felt a slight tug on the headset. The left earpiece stopped working. I disassembled the earpiece to find the connection for the 3.5mm Jack had broken free from the board. I should be able to resolve the Jack to the board but the problem I see is in the design. There is absolutely no structural reinforcement to hold the Jack in place other than the solder. The act of plugging in a cord will eventually break it again. Very poor design or they just figured everyone would use them wireless and didn’t invest much effort in the wired applications. Also checked the charging port design and it is no better. They both will detach from the board if not treated with extreme care.

      Reply

  2. Laura Carrillo
    December 16, 2019 @ 5:26 am

    I had same problem as above, my headphone were working than they weren’t. Red light does not turn on when I put in to charge- what can I do? I bought them July 2019. They are only 5 months old

    Reply

    • xtenik
      December 17, 2019 @ 10:47 am

      The best way is to contact with the seller.

      Reply

  3. Carl
    December 29, 2019 @ 6:29 am

    Cannot get bluetooth to connect on e7 any suggestions?

    Reply

  4. Terri Connery
    January 15, 2020 @ 5:26 am

    Help. I can’t get any sound through my headphones.??????????????

    Reply

  5. Tim
    January 24, 2020 @ 4:16 am

    Most wireless headphones will allow you to plug the headphones into a computer and use them without powering them on, but these only seem to work if they have a charge – is this the case? The booklet claims the power is used for engaging the sound canceling feature. Clearly, if you plan on using them without being plugged in, they WOULD need a charge, but I’m talking about being plugged in, which is how I plan on using them primarily. It’s a shame these don’t seem to work this way, unless there’s something I’m missing.

    Reply

    • Michelle
      August 24, 2020 @ 1:07 pm

      Don’t get the E7 pros then! Cable or no cable they have to be charged. Absolutely drives me nuts. “Please charging” It makes me feel ant to go with a different brand. I used my headphones ALL the time. I’ve gotten Cowin brand several times the. Went with the pros. I can’t stand not being able to use my cable as power.

      Reply

  6. Paul stephan
    January 28, 2020 @ 8:46 pm

    I received my Cowin 7 headset in August. The red light goes on for ten seconds once I plug the unit into a power source. How do I return these for a new set.

    Reply

    • xtenik
      April 9, 2020 @ 5:52 pm

      The best solution is to contact the seller

      Reply

    • Allan Risenmay
      April 12, 2020 @ 12:02 pm

      After about two months of beautiful sound my Crown headphones now do not work at all. Absolutely no bluetooth now. No recharging LED like before. even after several hours. Trying to listen directly to the computer is unsuccessful. Every control checked according to instructions with no success. There has been no physical damage to the headset. Just picked it up off the desk-no charge, no sound.
      For the cost of these headsets, I would expect much more successful performance.
      Please do not tell me to return to dealer, because I bought them over the internet; the box and wrappings were definitely new.
      I know the headsets are defective, and I respectably expect a replacement.

      Reply

  7. Anon
    February 7, 2020 @ 10:07 am

    i had the same issue with no blue light but it DOES end up charging. then the light cuts off. i think its full?– but no bluetooth.

    Reply

  8. Ginny M Wright
    April 3, 2020 @ 8:15 pm

    I’m having the same problem too. I may return the headset after reading these comments

    Reply

  9. Anon
    April 15, 2020 @ 3:35 am

    The seller is amazon and these are broken. Amazon won’t return these garbage headphones. Please send me a new pair.

    Reply

    • xtenik
      April 15, 2020 @ 2:53 pm

      Well, we don’t sell Cowin e7 product. Please contact Amazon directly.

      Reply

  10. Greg Williams
    April 20, 2020 @ 10:31 pm

    The headphones have been connecting to my computer just fine for the past 2 months. In the sound configuration, it lets me toggle between stereo and hands free mode. All of a sudden, the stereo portion is missing in the config and I can only listen in hands free mode, no longer stereo mode

    Thoughts?

    Reply

  11. Feng Xue
    May 12, 2020 @ 6:19 am

    My cowin e7 headphone cannot charge when I plugged the micro USB into the bottom of the left Ear-cup. The orange light is not up and the headphone is not charging either.

    Reply

  12. Alex
    July 11, 2020 @ 9:03 am

    Same problem all the others described. Headphones worked find for 3 months. But now they will not charge.

    Reply

  13. KB
    July 17, 2020 @ 2:30 am

    My Cowin E7 headphones will not show up as a bluetooth device on my Windows 10 computer. They power on, I hear the tone, but they no longer appear as a bluetooth device so I can connect to them. Help?

    Reply

  14. Stephanie
    August 31, 2020 @ 9:31 am

    My headphones would connect this morning but then I left them in my room for a while and they now won’t connect to my phone. I have tried turning them on and off and it makes the connect noise but it won’t play any audio from my phone. What should I do?

    Reply

  15. robert corrado
    December 22, 2020 @ 7:07 am

    Each day U walk the dirt trails in our complex. Today is the first day I tried the Cowin E7 walking these trails.
    I also have a boise headphones and they cut out but not like these new Cowin E7 headphones. I want to add that my phonne is in my pocket when I walk.

    If u cant correct the issue I will send they back and request a refund.

    Reply

  16. Julie Huffman
    December 28, 2020 @ 12:24 am

    I can’t get my headphones to pair with my tv, I have a firestick and cowin e7 wireless headphones

    Reply

  17. Cam
    February 7, 2021 @ 2:18 pm

    My cowin e7 headphone no longer charge after about 3 months there is no red light and I cant turn them on

    Reply

  18. Adam Jenson
    February 15, 2021 @ 3:34 pm

    I connect my headphones to my mac and only one side works, but when I connect it to my phone it works fine. This is all through bluetooth, and problems keep occurring every time i charge the headphones.

    Reply

  19. tim
    February 22, 2021 @ 1:56 am

    My head phones are 2 seconds behind tv sound ?

    Reply

  20. tim
    February 22, 2021 @ 1:58 am

    My head phones are about 1-2 seconds behind tv sound ?

    Reply

  21. Anon
    May 2, 2021 @ 12:54 am

    i got these headphones for my birthday a mere two weeks ago, and they’re already having issues. i try to turn them on to Bluetooth mode and the blue LED does not turn on, nor does it connect. I charged them fully and they still did not work. I used the wire to try to connect them to my computer using a headphone jack and there’s no sound.

    Reply

  22. Duncan
    May 4, 2021 @ 1:54 pm

    The buttons on the side don’t seem to work properly. I’ve found that restarting my computer fixes the issue, but for all of 5 minutes before it the buttons stop working again.

    Reply

  23. brianna
    June 1, 2021 @ 5:03 am

    my headphones will not play my music while i charge my phone. i know this isn’t normal because my other wireless headphones play while i charge my phone.

    Reply

  24. Vishal Sharma
    June 4, 2021 @ 4:53 am

    I bought my headset a week ago and bought it for the use of listening to music on a laptop with a wire. I had a friend that had bought an E7 and it was able to play music while on the off option, but when I tried it on my E7, nothing was playing. The only time I was able to hear music through the cable was when I was on NC mode. The NC mode takes up battery and I am one to use headphones for a long time Other than that, it doesn’t play any sound. Can someone help?

    Reply

  25. Evan
    July 9, 2021 @ 12:25 pm

    I have my headphones working fine, but its making this weird small two different tone beep like tone1 I’ll call x and tone2 is y. it comes on like every 30 sec or maybe minute … xyxyx or so and then it stops. Is it like trying to tell me to charge them or something?

    Reply

  26. Sabrina Pollard
    July 17, 2021 @ 11:22 am

    I can’t get my headphones to pair with my Samsung S10 phone

    Reply

  27. Edward Mccarty
    May 7, 2022 @ 2:49 am

    I have cowin e7. They pick up a lot of static. I have unplugged, replugged and tried rverything I know. Can’t
    eliminate static. I also have a set of Bose…no static any time. What to do???

    Reply

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